Delivery & Returns
HANRO delivers to all locations in Australia, and can arrange shipping to some international locations.
Orders are shipped within Australia via Australia Post eParcel for a flat rate of $11, and orders are shipped to New Zealand at a flat rate of $25. All orders over $500 receive free shipping.
We endeavour to dispatch all orders within 24 business hours and customers will normally be receive delivery of their orders within 5 business days. We recommend placing your order before 11am to allow your order is dispatched on the same day.
International deliveries are currently only available to New Zealand. Orders are shipped via TNT or DHL. For shipping to other international locations, please email our Customer Service team via email firstname.lastname@example.org or alternatively by phone +61 (02) 9319 1895 and we shall try to assist you.
Please be advised that all International orders are exempt of Australia Goods and Services Tax (10%) which will be deducted on checkout. Any customs taxes and duties incurred on delivery of your order outside of Australia will be at the customer’s expense and any refused shipments will be refunded minus these charges at our discretion.
We will happily accept returns and exchanges within 30 days. Please refer to the below conditions:
- No returns or exchanges on Lucky Dip items.
- Items purchased on sale or discount (except Lucky Dip) are available for exchange only.
- Returns must be made within 30 days from when the order is received.
- Merchandise must be returned in its original packaging with the tags still attached for the return to be validated.
- The product must not be worn, altered or washed and the original tags must still be attached.
- The customer will be responsible for shipping charges unless they have received damaged goods. In the case of damaged goods, please contact email@example.com for assistance.
- All returns will be credited to the original form of payment. Original shipping charges incurred at the time of purchase are non-refundable.
- Returns will be processed within 1 week of our head office receiving your item.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
- Used merchandise cannot be returned unless faulty.
Unfortunately we are not able to provide returns for underwear items due to hygiene reasons.
Please be advised that HANRO website does not offer returns on any sale/discounted items. We kindly ask that you consider your items carefully before making a purchase.
We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty. Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.
We offer exchanges on all orders that are returned within 30 days from when the order is received. Please note on your return slip the replacement item, colour and size for which you would like to exchange. If the value of the replacement item is more than the returned item we will contact you for further payment information.
All accepted returns refunds are applied to the original card or account of purchase. Please note that card refunds may take up to 14 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence this.
The total amount of the purchase will be refunded less any taxes, duties and shipping charges incurred.
Please complete the Returns Form included in your order and send back with your returned items to the following address:ATTN: Returns Fashionata / Hanro
Please return to us by your own nominated courier, though please note that we may not accept liability for the return shipments. We recommend you keep a copy of the tracking number.
To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.
All pricing is in Australian dollars (AUD).
All payments are billed in AUD. Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.
We offer the following payment options: Visa, Mastercard