We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Personal information collected

HANRO does not sell, share or trade customer’s personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

Collection of Personal Information

When you create a HANRO account the personal information we collect may include your:

•  Name
•  Delivery Address
•  Email Address
•  Telephone Number
•  Mobile Number
•  Date of Birth
•  Gender

The personal information we collect from you will be used in some or all of the following ways:

•  To deliver the products you have purchased from HANRO
•  To update you on the delivery of the product and for customer support purposes
•  To provide you with relevant product information

When you register as a user on HANRO website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on HANRO website.

Security of Your Personal Information

HANRO ensures that all information collected will be safely and securely stored.

We protect your personal information by:

•  Restricting access to personal information
•  Maintaining technology products to prevent unauthorised computer access
•  Securely destroying your personal information when it's no longer needed for our record retention purposes

HANRO uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from HANRO website.

In exceptional circumstances HANRO may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

HANRO is committed to complying with the Privacy Act and the National Privacy principles.

About Breaches of Privacy

If you believe that your privacy has been breached by HANRO please contact us at mail@fashionata.com.au and we will resolve the issue.

Collection of Computer Data

When you visit HANRO, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

•  Your computer's IP address
•  Browser type
•  Webpage you were visiting before you came to our site
•  The pages within the HANRO website you visit
•  The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

HANRO reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at admin@fashionata.com.au.

 

Mobile Terms of Service

Hanro

Last updated: Sept. 1, 2023

The Hanro mobile message service (the "Service") is operated by Fashionata (“Hanro”, "Fashionata", “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Hanro’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hanro through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hanro. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Hanro or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hanro mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Hanro or email admin@fashionata.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.